FAQ
What is BIQU?
BIQU is a forward-thinking 3D printing brand dedicated to elevating printer performance. We specialize in high-quality upgrade parts (including control boards, hotends, extruders, and accessories) designed to help you achieve faster, smoother, and more reliable prints.
Is BIQU an official brand?
Absolutely. BIQU and BIGTREETECH are both official, trusted brands under the same company, recognized globally for delivering cutting-edge hardware and electronics solutions for the 3D printing community.
Are BIQU products compatible with Bambu Lab printers?
Yes. Our specialized BIQU Panda series is specifically engineered for Bambu Lab P1S, P1P, X1C and H2 printers.
How do I know if a product fits my printer?
We make compatibility simple. Every product page includes clear, detailed fitment information. If you have any questions, our knowledgeable support team is always ready to help before you purchase.
Does upgrading the hotend improve print quality?
Definitely. A high-performance BIQU hotend enhances extrusion consistency and allows more filament to pass through per second, making it suitable for fast printing - turning good prints into great ones.
What is a high-flow hotend?
A high-flow hotend is engineered for speed. It allows more filament to pass through per second, so you can print faster without sacrificing quality - perfect for ambitious makers.
Are BIQU Panda Series Hotends worth upgrading to?
Without a doubt. If you want faster printing, more stable results, and a noticeable boost in reliability, the Bambu Lab compatible hotends are a valuable upgrade that BIQU proudly stands behind.
Why is cooling important in 3D printing?
Cooling is key to precision. It solidifies layers quickly, improving fine details, overhang quality, and reducing warping so your prints come out sharp and clean every time.
Why are my prints not sticking to the bed?
Common causes include incorrect temperature, a dirty build plate, or improper leveling. BIQU recommends starting with a clean, well-maintained surface; and our build plates are designed to minimize these frustrations.
What build plate should I choose?
For most materials, we recommend our textured PEI plates. They provide exceptional adhesion during printing and effortless removal afterward, a hallmark of BIQU's practical design philosophy.
Are BIQU upgrades easy to install?
Yes. We design most products for straightforward installation with minimal tools. Whether you're a beginner or a seasoned maker, you'll find our upgrades accessible and well-supported.
Do I need technical knowledge to install upgrades?
Basic 3D printing knowledge is helpful, but BIQU upgrades are beginner-friendly. We provide clear guidance so you can upgrade with confidence.
How long does shipping take?
Shipping times vary by location and warehouse availability. BIQU works with reliable logistics partners to get your order to you as quickly as possible, including international shipping options.
Why is my order delayed?
Delays can happen due to stock availability or logistics. If you ever have concerns, our support team will promptly track down your order and keep you informed.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. We believe in transparency, so you always know where your BIQU gear is.
How do I contact BIQU support?
We're here to help. Reach out via email or submit a ticket through our website. Friendly, responsive support is part of the BIQU promise.
What should I do if I receive a defective product?
While quality is our top priority, if an issue ever arises, simply contact our support team with photos or videos. We'll promptly provide a replacement or solution - because your satisfaction matters to us.