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Technical & Quality problem:


or submit a ticket


or resolve after-sales issues through video call with our engineer

Monday to Friday: 9AM - 7PM (Beijing Time)


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New Customer Registration

Create a new customer account by clicking here.

Enter your own new password during the registration process, or have a password generated by our system.

Once you have completed the registration process, a confirmation email will be sent to the email address you provided. If you do not receive a confirmation of registration email, please check your spam folder or contact us.

Please ensure that your email address is correct and available.

Customer Account Advantages

  • Overview of all previous orders
  • Download order invoice
  • Manage account password or address
  • Auto-fill personal information at checkout
  • Manage BQ Points
  • Subscribe to get the latest news (Selectable)

Creating a Guest Account

You have the option of creating a guest account. When selecting this option, you'll need to enter all your details for each new order you place, as your details are not saved in our system. A guest account cannot sign up for our newsletters, i.e. is unable to take advantage of the promotions running when an order is placed. A customer registered as a guest is unable to benefit from all the account advantages that a registered customer has.

Guest accounts are unable to view the status of an order. The tracking number is sent once-off to the email address provided.

If you placed an order using a guest account and change your account from a guest account to a registered customer account, this can be done by registering as a new customer on our website or by contacting our Customer Support Team. We will be happy to change your guest account into a normal customer account.

Please ensure that the email address provided is correct! If not, you will not receive any information regarding the delivery of your parcel.

Reduced Prices for Resellers

The products in our online official store are only sold to the end consumer, if you are a reseller and wonder to get a reduced price for your shopping list, please contact cheryl@biqu3d.com.