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BIGTREETECH EBB SB2209

Warranty Policy

To qualify for warranty service, the following conditions must be met:

• Purchase Channel: The product must be purchased from the BIQU Official Store or an authorized seller.
• Reason for Warranty Claim:
  If a quality issue or non-human-induced damage is confirmed by BIQU’s technical support team, the company will provide free repair or replacement services. If the damage is caused by human factors or improper use, the customer will be responsible for the cost of replacement parts.
• Warranty length: 3d printer parts warranty period is 6 months, 3d printer warranty period is 1 year. 
  *   Gifts: No warranty coverage. However, if a gift is missing or defective, you may request a replacement or repair within 3 days of receiving your order.
• Warranty Coverage: The warranty applies to all non-consumable parts. Consumables such as hotbed stickers, nozzles, and filaments are not covered.

The warranty does not cover:

• × Products beyond the warranty period (3D printers after 1 year, 3D printer parts after 6 months).
• × Unauthorized modifications that result in product damage or failure.
• × Damage due to improper use or external factors, including but not limited to:

• Use in an unsuitable environment (e.g., exceeding machine load, lack of maintenance, moisture, mold).
• Force majeure events (fire, earthquake, lightning, flood, etc.).
• Incorrect installation or improper operation.

Reminder: Please read the product manual and follow all usage guidelines to prevent avoidable damage or malfunctions.

Warranty Claim Process

For a fast and convenient warranty service, we recommend submitting a support ticket:

BIQU Official Store: Technical Support
BIQU Official Website: Submit a Ticket

How to Submit a Ticket:

• 1. Verify Your Email – Check your inbox for the verification code and confirm your email address.
• 2. Provide Order Details – Fill in your order number, describe the issue, and attach relevant pictures or videos.
• 3. Submit Your Request – Click “Submit” to complete your application.

* Alternatively, you can also contact our technical support team via email at service001@biqu3d.com.

Once submitted, our team will review your request and get back to you as soon as possible.

Return Policy

Customers may request a return under the following conditions:

• √  Before the order is shipped (determined by whether a tracking number has been updated; tracking numbers are updated only after shipment), customers may contact customer service to cancel the order. Order cancellations are typically processed within 1-2 business days.
• √  Within 14 days of receiving the product, the item and packaging must be intact and undamaged, with all accessories, gifts, and manuals included. The product must not be activated or used, and it must not affect secondary sales.
• √  Within 14 days of receiving the product, if the item exhibits a performance failure due to non-human causes, a return may be requested.
• Note: If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We reserve the right to decline return requests under the following circumstances:

• × The return request is made after the order has shipped (i.e., the tracking number has been updated).
• ×  The return request is made more than 14 days after receiving the product.
• ×  The returned product is incomplete, missing packaging, accessories, gifts, or manuals, or has visible damage due to human factors (scratches, stains, cracks, deformation, etc.).
• ×  The customer fails to provide a valid proof of purchase or provides a falsified/altered receipt.
• ×  The product is damaged due to improper use (unauthorized modification, water/oil ingress, incorrect installation, or failure to follow the user manual).
• ×  Labels, serial numbers, or anti-counterfeit marks are removed or altered.
• ×  The product is damaged due to force majeure events (e.g., fire, flood).
• ×  After confirming the return with BIQU customer service, the customer fails to send the item within 7 days.
• ×  Please confirm the correct shipping address during checkout. If delivery fails due to an incorrect address, the buyer will bear full responsibility for errors in shipping information.
• ×  Any other situation that does not meet this policy.

After submitting your refund application, please confirm the email sent by BIQU Customer Service. Please note that we cannot issue a refund if the email is not confirmed.

Refund Timeline

After the returned product is received and inspected, the refund will be issued to the original payment method within 5–10 business days. The actual time for the funds to be credited to your account depends on your payment method and financial institution.

Email Address: info@biqu.equipment

Refund Address

⚠️ Important: Please do NOT send returns to the original shipping address shown on your package. Returns sent to the wrong address may not be received or refunded. The return address listed below is for reference only.

Example Return Address

Company Name: BIQU Equipment
Street Address: 123 Example Street City: Los Angeles
State: CA
ZIP Code: 90001
Country: United States
Phone: +1-000-000-0000

📌 Return addresses may vary depending on your location, product category, and warehouse availability. After your refund request has been approved, our support team will send you the return address by email.