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BIGTREETECH EBB SB Series

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Warranty & Return

Technical & Quality problem:

service001@biqu3d.com

or submit a ticket

https://biqu3d.com/pages/submit-a-ticket

or resolve after-sales issues through video call with our engineer

Monday to Friday: 9AM - 7PM (Beijing Time)

WhatsApp:8617744978145

Order problem: 

info@biqu.equipment

Marketing cooperation:

marketing@biqu3d.com

Warranty Policy

Meet the conditions of the warranty policy:

  • Purchase channel: including not limited to the BIQU official store.
  • Reason for application: After inspection by technical support staff, the product if there are quality problems or other non-human damage reasons, the company provides free repair or replacement services; such as non-quality problems caused by human causes, the customer should bear the corresponding replacement parts costs.
  • Warranty length: 3d printer parts warranty period is 6 months, 3d printer warranty period is 1 year. Note: there is no warranty period for gifts, if there is a missing gift or quality problems according to the list of machines, you can contact the company within 3 days to apply for replacement or replacement.
  • Warranty coverage: all parts except consumables (consumables refer to consumables, hot bed stickers, nozzles, etc.)

These situations are not covered by the warranty:

  • 3d printer or 3d printer accessories beyond the warranty period
  • Unauthorized modification of the 3d printer, resulting in damage or failure of the machine
  • use in a working environment other than the specified machine causing damage or failure of the machine, such as exceeding the machine load or improper maintenance (moisture, mold, etc.), force majeure factors (fire, earthquake, lightning, flood, etc.), incorrect installation or incorrect use;

When using the product, please be sure to carefully read the product instructions and precautions to avoid unnecessary losses.

Application for Warranty Process

We recommend that you submit a ticket and use this convenient way to obtain warranty service.

BIQU Official Store:https://biqu.equipment/pages/technical-support
BIQU Official Website:https://biqu3d.com/pages/submit-a-ticket

Please refer to the following step to submit your ticket.

  • Step 1: Vertify your email address by checking the verification code in your inbox.
  • Step 2: Filled in your order information and the problem description,also attached the picture or video to show it.
  • Step 3: Click “Submit”.

Return Policy

  • Within the return time. Due to machine quality problems and non-human damage, the product logistics information shows 30 days from the date of receipt.
  • Please send us pictures or videos immediately to help you return if you received defective items.
  • The appearance of the product must be intact, free of damage, scratches, stains, cracks, deformation, etc.
  • The machine, accessories, tools, packaging, etc. must be complete.
  • If there is any damage to the appearance of the machine product received by the returned product, incomplete accessories or problems caused by not mailing in the original packaging, the customer shall bear the relevant expenses.
  • After delivery, the package/return is directly rejected due to personal reasons such as dislike, undesired, improper use, etc. (must be in a new state), and the customer is required to bear the shipping cost sent by the seller and the package return cost.
  • The costs associated with unauthorized returns (any returns beyond the approved warranty process) shall be borne by the buyer.
  • If you received the wrong item, please contact us to return, our team will refund the shipping fee after received the package.
  • Please confirm the correct delivery address at checkout, if the incorrect delivery address leads to unsuccessful delivery, the responsibility for incorrect delivery information will be borne by the buyer.

Please contact our service team to confirm the details before you want to return the products.

Email Address: info@biqu.equipment

More information regarding our Return Policy can be found here .

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